Refund Policy

We are glad that you picked EssayWriter.co.nz and trusted us with your essays and assignments. It is an honor for us to be your academic writing allies. We strive for customer satisfaction and will try our best to offer you exemplary services. Our team leaves no stone unturned to offer you a satisfactory experience.

If we fell short of your expectations or delivered a paper that did not match the standards that we promised, we humbly apologize for that. We are sorry for the inconvenience caused. This Refund Policy policy will guide you about the rights you have to claim a refund and the conditions applied for that claim to be successful.

We promise timely deliveries because of our smooth, seamless, and efficient writing process. Our experts rarely miss any deadline. In case of even the slightest delay, you can always reach out to us and inquire about the delivery. We will provide you with a genuine reason for the delay in our work. Sometimes, the deliveries take a long time because of unforeseen circumstances. However, if there is no genuine reason and we are at fault, then customers are allowed to claim a refund.

If you think that we delivered sub-standard work and it could have been better, then you are free to contact our team and convey your concern. Our primary focus is to deliver a flawless document that is edited to perfection and has authentic and relevant information that is as per your teacher’s guidelines. We offer our customers a chance to ask for edits and revisions. All the mistakes will be fixed, and you won’t be charged a single penny for it. If we get approval from the client for the revised files, then they are not eligible to claim a refund.

If your document is full of errors and has a high ratio of plagiarized content even after the revision, then we will consider your request for a refund. Customers have a limited time to get in touch with us and initiate their refund claim. If we do not get any response from your side in the allotted time after the delivery, then we will consider that you have approved the draft. Customers can’t go directly for a refund before getting a revised version from us. There is a dedicated QA team that will assess your request and analyze the case to decide whether your claim is legitimate or not. Their feedback will determine what amount we will refund.

You have a limited time to change your mind and step back from the order. Customers who fail to cancel their orders within 24 hours have to pay a cancellation fee. If any significant work has been started on your paper, then we won’t reimburse your payment.

We promise our clients to deliver a well-crafted essay that is researched properly and has zero mistakes. It will get impressive scores, but we do not take any guarantee for the grades. We are only responsible for the draft that you will receive. You can expect a properly formatted and meticulously written paper from us. If it fails to score as per your expectations, then we cannot be held responsible for it.

Refund claims that fail to meet these conditions will be rejected straightaway.